In 2006 Birmingham City Council (BCC), Europe’s largest local authority with over 1 million customers and 55,000 staff, undertook the boldest revision of their office estate for a generation.
Walking into an office was like stepping onto the set of BBC’s Life on Mars. The buildings were trapped in a time warp circa 1973.
Taking seven years to complete, the programme reinvented where, when and how Birmingham City Council did business.
This is the story of BCC’s award-winning change programme in the words of the people who made it happen.
To view a summary case study of the programme, click here >>
The publication has been prepared in partnership with Associated Architects, Customer Plus, Squaredot, and Birmingham City Council.