17 February 2014
On 5 February, Telereal Trillium hosted an event to celebrate the first anniversary of its customer service pillars scheme.
The customer service scheme was initially developed to enhance our customer service to the Department for Work and Pensions, one of our largest clients, to establish common behavioural standards across both our business and our service partner staff. The scheme has since been extended to other contracts including DVLA and Aviva.
The Five Pillars – behaviours, delivery, one team, responsibility and communication – reflect the behaviours and customer service approach we aspire to deliver to our building occupants.
During the event, representatives from our service partners, including Compass Group, G4S, Mitie, GHS and Amaryllis, gave presentations that looked at how CSP has been successfully embedded and outlined their plans to ensure that the CSP initiative continued to grow and thrive in the year ahead.
The event also saw six special individuals presented with ‘Outstanding Achievements Awards’.
Outstanding achievement award winners
- Toby Harper of Amaryllis
- Gary Smith of G4S
- Paul Mcaleese of Eurest
- Chang Hussain of G4S
- Wendy Yarde Dent of Telereal Trillium
- Russ Gregoriades of G4S
Recognition for life-saving performance
A gold award was also presented to Paul Rankin of G4S who, along with his colleague Peter Heneghan, helped to save the life of a gentleman who suffered a cardiac arrest while visiting Bootle jobcentre. Because of Paul and Peter’s actions, the man is now on his way to a full recovery.
More information about the Customer Service Pillars can be found here>>