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Telereal Trillium's targets for 2015/16

Each year we set ourselves stretching corporate responsibility targets to drive positive improvements and change.

Below are our targets for 2015/16.

Community and neighbourhoods

  • Employee volunteering: support local communities by encouraging staff to contribute time to volunteering; 60 per cent of staff to volunteer
  • Promote CR initiatives in neighbourhoods near to Telereal Trillium’s new development projects
  • 40 per cent staff to donate to charities through payroll giving, sponsored events, one-off donations and fundraisers

Customer service

  • Achieve 95 per cent overall customer satisfaction on the Department for Work and Pensions contract
  • Achieve a Net Promoter Score of 55 on the Aviva contract
  • Consider introduction of a customer service measure on the DVLA contract
  • Achieve 96 per cent customer satisfaction with the BT helpdesk

Employees

  • Employee engagement: as a measure of the success of Telereal Trillium's relationship with its employees, 55 per cent of average scores for all questions in the Employee Survey to be 2 or above (scale of 0-3 with 3 being good)
  • Create an environment where employees believe their wellbeing is being supported - average score in the Employee Survey to be above 2.1
  • Ensure that Telereal Trillium maintains certification to OHSAS 18001 for its Occupational Health and Safety Systems and RoSPA Gold Safety Award.

Environment

  • Ensure that we maintain our ISO14001 certification for our environmental management systems
  • Reduce Telereal Trillium's carbon footprint by 5 per cent compared to 2014
  • Reduce annual energy consumption on our Commercial Estate and at head office site by 5 per cent compared to 2014/15

Suppliers

  • Adapt the Telereal Trillium finance system to enable real-time reporting on supplier diversity and every vendor’s SME and social enterprise status categorised
  • Seek to increase engagement with social enterprises and become an SEUK accredited ‘Buy Social’ organisation
  • Seek opportunities for greater alignment between our own objectives and CR initiatives undertaken by our supply chain partners

CR report 2015

» Creating value responsibly

Telereal Trillium's Corporate Responsibility Report 2015, ‘Creating Value Responsibly’ provides an overview of our continued progress and commitment to being a socially and environmentally responsible business. 

CR report 2013

» It’s time to think differently

Telereal Trillium's 2013 Corporate Responsibility report, ‘Doing Things Differently’ provides a summary of the progress we have made in our commitment to be both a socially and environmentally responsible business, and an invaluable partner to our customers.

CR report 2012

» The big picture

Telereal Trillium’s 2012 Corporate Responsibility report, ‘The Big Picture’ presents a portrait of the progress we have made as a company in our commitment to corporate responsibility.