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Meet our people

In this section you can find out about the roles of some of our people. Read our '60 seconds with...' interviews to get an insight into what it is like to work for Telereal Trillium. 

To find out more about our board and senior management team, click here>>

60 seconds with...

We asked some of our people to tell us a bit about their roles in a series of micro-interviews.
Kirsty Anderson National Support Assistant
Kirsty Joined in 2003

Describe your job in one sentence

I provide all aspects of administration for the newly formed ICU team and with access to Outlook calendars I can ensure they are all where they need to be, when they need to be there.

What do you like most about your role?

I love the fact it is a new role and the variety of tasks that come through mean every day is different.

What has been your proudest moment working at Telereal Trillium?

Being nominated for two Recognition Awards, yet to win but I’m going on 3rd time lucky!

What do you hope to achieve at Telereal Trillium?

A long career..!

What sets Telereal Trillium apart from other companies?

There has always been a great sense of family within the company. From joining over 11 years ago I have been constantly encouraged to take any opportunities that have arisen to better my current position.

What is something about yourself few people know?

I lasted 2 weeks as a Butlins Redcoat, cream culottes were not my thing.

Susan Cain Head of Corporate Responsibility
SusanJoined in 2002

Describe your job in one sentence:

Leading Telereal Trillium’s corporate responsibility activities.

What do you like most about your role?

Being able to influence company policy – helping to make Telereal Trillium a great company to work for and one that its employees feel proud of.

What has been your proudest moment working at Telereal Trillium?

Fantastic feedback on CR presentations at Annual Conferences.  Most recently, our shortlisting for a Lord Mayor’s Dragon Award 2015

What do you hope to achieve at Telereal Trillium?

Continue to help make Telereal Trillium a great company to work for and one that all its employees feel proud of.

What sets Telereal Trillium apart from other companies?

Its culture from the top down is friendly, open and honest – a great environment to work in.

What is something about yourself few people know?

CR is my second career – I’m also a qualified accountant.

Jon Ghaemian Financial Controller - Commercial
JonJoined in 2004

Describe your job in one sentence: 

Being the crucial link between TT’s operational departments and finance ensuring we achieve our financial objectives and deliver comprehensive reporting.

What do you like most about your role? 

There are 3 main aspects of my job I really enjoy – the first, and it sounds a bit of a cliché, are the people. I genuinely have a brilliant team both in London and Leeds but I also really enjoy working with people across the business. The second is the variety of my role, every day is completely different (other than at budget time!!) and I am able to get involved with a huge range of activities which impact TT. Finally I enjoy helping people grow and develop – though you will need to ask the team to see whether I am successful at this or not.

What has been your proudest moment working at Telereal Trillium? 

This is a particularly difficult question as I am proud to have been involved in a number of activities over my 10 plus years with the company. However, I am particularly proud of having a strong management team and seeing the team develop, grow, adapt and thrive. On a specific event, if I had to choose one, it would be working in a team to successfully deliver commercial/financial closure on the Defence Training Review contract.

What do you hope to achieve at Telereal Trillium? 

Continue to help the team grow and develop in an ever changing and challenging environment.

What sets Telereal Trillium apart from other companies? 

The amazing ability to make money through our commercial astuteness and ability to manage risk. I also think we have been hugely successful at retaining, motivating and developing our staff.

What is something about yourself few people know? 

I once played golf with Nick Faldo.

Tom Harling Disposals Manager
TomJoined in 2012

Describe your job in one sentence

Maximising the value of surplus assets which have been vacated by clients, such as DWP or BT, either through planning consents, joint ventures (JV) or direct sales.

What do you like most about your role?

The varied nature – one minute you can be dealing with the sale of a 150 sq ft telephone repeater station in the  South East, and the next a planning application for a 40,000 sq ft office building in the North West.

What has been your proudest moment working at Telereal Trillium?

Qualifying as a Chartered Surveyor under the RICS after undertaking the Assessment of Professional Competence in November 2014.

What do you hope to achieve at Telereal Trillium?

To gain more planning and JV experience which will allow me to progress and add further value to my team.

What sets Telereal Trillium apart from other companies?

The fact the company is a quiet giant.

What is something about yourself few people know?

I used to play tennis at County level, however that was a few years ago now!

Kevin Higgins Senior Finance Manager – Overheads and Procurement
KevinJoined in 2005

Describe your job in one sentence.

Essentially, I look after all the overhead costs and produce relevant analysis, supporting the whole of the business. I am also responsible for the reporting of new business costs, procurement costs, as well as various ad hoc projects.

What do you like most about your role?

The variability; I get involved with all parts of the business and deal with people in a variety of different roles. I think this is quite unique for a role in finance and I enjoy getting out and speaking to the operational teams, rather than being stuck behind a computer producing spreadsheets all the time.

What has been your proudest moment working at Telereal Trillium?

Maybe I am being greedy but I have two proudest moments at Telereal Trillium. Firstly, working with colleagues in the modelling team to develop and implement an enhanced overheads budget process. The original process had been in place for six years and had become obsolete with the new demands of the business. A lot of hard work resulted in a robust new model, which hugely enhanced the budgetary information and analysis we can carry out.

My other proudest moment was developing the first individual I managed in the team. This individual joined as a university graduate and through a lot of hard work and support they worked through to become a fully qualified accountant and together we managed to add great value to the company in a variety of ways.

What do you hope to achieve at Telereal Trillium?

I have been lucky to have had four different roles since I started, which has meant I have gained a lot of experience and have had great variability in my career here. I would like this to continue and believe I can achieve this at Telereal Trillium.

What sets Telereal Trillium apart from other companies?

I know everyone says the people but I really do think that is the case. I always tell any new starters that this is the best place I have worked, where everyone is so helpful and approachable. You don’t need to go through a hierarchal chain of command to speak to people and I think that is apparent from board level downwards.

What is something about yourself few people know?

I would take this opportunity to let people know at one point in my life I did have a full head of black curly hair; it just fell out very early in my life. I miss those days!

Daren-Marc Hirons Technical Services Assistant
Daren-MarcJoined in 2007

Describe your job in one sentence

As technical services assistant my role is to support the on-site FM’s and technical services manager in the day to day running of the DVLA contract here at the Swansea HQ.

What do you like most about your role?

Ultimately it’s the variability of the role. I get to deal with a varying degree of issues both on the main DVLA campus as well as the two other sites in Swansea. To be honest, if you had told me 10 years ago I would be dealing with everything from data centres to flooded toilets I would never have believed you!

What has been your proudest moment working at Telereal Trillium?

Passing both my IOSH and NEBOSH qualifications, especially as I was convinced my days of studying were over. However, this would not have been possible without the support and knowledge of my colleagues who guided and supported me throughout my studies.

What do you hope to achieve at Telereal Trillium?

A stable career that will ultimately allow me to earn enough to retire comfortably with my partner and our hounds.

What sets Telereal Trillium apart from other companies?

The fact that everyone I have met here in Telereal Trilium is so helpful and approachable. It doesn’t matter who it is, or their position in the company.  From the top down, everyone shares the same values and works to promote these, both within the company and externally.

What is something about yourself few people know?

I really wanted to be a History teacher.

Esmail Khan Commercial Assistant
EsmailJoined in 2010

Describe your job in one sentence.

I assist with day to day contract management across our various contracts mainly through processing change requests and dealing with commercial & client related enquiries.

What do you like most about your role?

It’s a role that keeps you busy, challenging your abilities and learning the commercial complexities of the contracts we manage.

What has been your proudest moment working at Telereal Trillium?

Being recognised under the TT recognition scheme after creating an extensive database for our BT Services Contract.

What do you hope to achieve at Telereal Trillium?

I hope to further progress my career within Telereal Trillium and continue to add value through what I do.

What sets Telereal Trillium apart from other companies?

Telereal Trillium in essence is quite selfless, we continually look for ways in which we can provide better value for money services for all our clients, assisting with portfolio management and estate rationalisation and providing private sector knowledge for both private and public sector clients including helping reduce public spend.

What is something about yourself few people know?

I am younger than I look...

Pauline Ledford Director Commercial Estate Services
PaulineJoined in 1998

Describe your job in one sentence

I manage a small team who deal with all the complexities involved in looking after a whole range of mixed type properties throughout the UK – vacant, part vacant/part occupied, fully occupied and redevelopment sites – it certainly leads to an unpredictable, challenging, interesting and stimulating role

 What do you like most about your role? 

That no day is the same and I work with an amazing team who really do deal with whatever is thrown at them – some of the Commercial Estate sites are not the most glamorous of places to manage! It is often difficult to explain to people in the company what we do as the role is so varied

What has been your proudest moment working at Telereal Trillium? 

Winning the National BIFM Facilities Manager of the Year award

What do you hope to achieve at Telereal Trillium? 

I hope to continue to be involved in the new route Telereal Trillium are moving towards – acquisitions and redevelopments

What sets Telereal Trillium apart from other companies? 

Probably the culture – there are some very dedicated, hardworking, enthusiastic people who seem to want what is best for Telereal Trillium – not just what is best for themselves

What is something about yourself few people know? 

I fulfilled one of my lifetime ambitions last year by completing the build of a new home I designed

Mary Onoufriou Personal Assistant
MaryJoined in 2002

Describe your job in one sentence:

My job is a very busy one, being organised is paramount, one of my key responsibilities is keeping my four bosses diaries up to date to make sure they are where they need to be.

What do you like most about your role?

My job is quite varied and I get to speak to people from around the business. My bosses are all approachable and understanding, which gives me a good work/life balance.

What has been your proudest moment working at Telereal Trillium?

Very hard to remember after all these years, but I am always proud when I see positive Telereal Trillium news in the press.

What do you hope to achieve at Telereal Trillium?

Hopefully a few more years working here at Telereal Trillium.

What sets Telereal Trillium apart from other companies?

I think the Board genuinely care about their staff and all are very approachable.  A very friendly place to work.

What is something about yourself few people know?

I’m not sure as I’ve been with Telereal then Telereal Trillium for about 12 and a half years, there can’t be much people don’t know. Perhaps that I used to be a holiday representative for Thomson Holidays for nearly 6 years and I worked summer months in Rhodes, Lido di Jesolo (Italian Veneto region), Viareggio (Tuscan coast) and the beautiful island of Sardinia (Alghero) plus winters in Gran Canaria, Madeira and Bali. A long time ago now!  

Reena Shah Associate Director - Asset
ReenaJoined in 2007

Describe your job in one sentence

I undertake asset management of the Department for Work and Pensions (DWP) occupied properties in London and advise on lease events for other clients. 

What do you like most about your role?

The variety – every day is very different. My day could range from preparing a paper for an investment committee meeting, to speaking to a landlord regarding the restructure of a lease, or considering our options regarding the purchase of a property and analysing the options to enhance its value. Not only do I deal with a variety of events, but I also interact with our client, landlords, external consultants and agents, and various teams at Telereal Trillium.

The growth in the level of rents being experienced in certain areas of the London market means that some landlords have an unrealistic perception of what that means for the value of their properties. This has meant I have greater exposure, and first-hand experience of pushing rent reviews to 3rd party and lease renewals to Court. 

What has been your proudest moment working at Telereal Trillium?

Passing my Assessment of Professional Competence (APC), the practical training and experience that leads to becoming chartered with the Royal Institution of Chartered Surveyors (RICS). This consists of a two-year structured training programme, submission of a 3,000 word critical analysis and a final assessment.

What do you hope to achieve at Telereal Trillium?

I am now a working mum with a 2 year old son and my aim is to maintain and further the success I have had in my career so far. The principal focus given the current economic environment is to minimise the rents payable for our occupied properties, to secure the term we need if we are seeking a lease renewal, and to identify those properties that can be beneficially vacated. My goal is to meet the challenging targets we have set ourselves in this area. 

What sets Telereal Trillium apart from other companies?

Asset managers at Telereal Trillium are not limited to a specific role as identified in more traditional surveying practices. We are responsible for the management of lease events (including expiries, renewals, breaks and rent reviews), as well as the management of dilapidations claims as the tenant, advising DWP on estate strategy and both freehold and leasehold acquisitions. I have an extremely high level of support for my development and career progression (even as a working mum) and there is a good level of work-social balance. 

What is something about yourself few people know?

I am pretty good at most racket sports (badminton, tennis) and am a pro (or like to think I am) at table tennis!