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Case Study: DVLA

  • DVLA case study image 2
  • DVLA 1
  • DVLA case study image 1

Driver and Vehicle Licensing Agency: Estate Transformation

In 2005, Telereal Trillium was appointed by the Driver and Vehicle Licensing Agency (DVLA) to undertake the full outsourcing of the DVLA estate and to implement an estate transformation project as part of an organisation-wide culture-change programme.

The initial focus of the investment programme was the refurbishment of the DVLA’s Swansea headquarters facility. The DVLA HQ was built in the 1960s and by 2005 was half way through its design life, and deteriorating to the point where it had become a financial liability. DVLA turned to Telereal Trillium to develop and deliver a programme of works, with the objectives of providing a better environment for DVLA staff and customers, supporting the rationalisation and simplification of property operations, and delivering best value for money.

The project was the first public-sector initiative that set out to achieve business transformation through the implementation of non-territorial working in a large-scale way. Completed in 2010, the project met the client’s requirements for full business continuity throughout.

The success of the first stage of the project and the establishment of an effective partnership has led to a number of project extensions involving investment in new facilities at the headquarters site and the rationalisation of DVLA's network of local offices located throughout the UK.

As a result of the project, the DVLA now deals with Telereal Trillium as a single service provider for all property matters, including estates strategy, asset management, facilities management and capital works.

  • 480,000

    customer transactions processed at the HQ site each day
  • 620,000

    sq ft area of the DVLA HQ site
  • 80.2%

    recycling rate achieved